CISF, which mans security at all Indian airports has thus become the best airport security organisation
The security at Delhi airport was rated better than in prominent airports around the world, including in London and Dubai, said Central Industrial Security Force (CISF) Director General OP Singh. The airports of Mumbai, Hyderabad, Bengaluru, Kolkata and Chennai were also rated better than Dallas/Fort Worth International and Los Angeles, he said.
Citing the Airport Service Quality (ASQ) rating by the Airport Council International, headquartered at Brussels in Belgium, Singh said many airports in India were better than international airports in the US, Heathrow in London, Charles de Gaulle in Paris, Dubai International Airport in the United Arab Emirates, and Frankfurt am Main International in Germany.
“In 2016, the ASQ rating on four parameters of Delhi, Mumbai, Hyderabad, Bengaluru, Kolkata and Chennai airports is better than the world’s prominent airports. The parameters include courtesy and helpfulness of security staff, thoroughness of security inspection, waiting time at security inspection and feeling of being safe and secure,” Singh said. The ASQ obtains monthly feedback from passengers on 36 parameters, of which the four are related to security. All airports use the same questionnaire and follow the same methodology, Singh said while addressing an annual conference here at the CISF headquarters. He said the survey was the world’s leading airport customer satisfaction benchmark programme with over 200 airports in more than 50 countries surveying their passengers every month.
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